Information We Collect

• Personal Information: Name, phone number, email address, and service address.
• Service Details: Appliance brand/model, issue description, preferred date/time, and service history.
• Payment Information: UPI/card/cash details processed via secure gateways (we do not store full card details).
• Website/Technical Data: IP address, device/browser type, pages viewed, and cookies for analytics and security.

How We Use Your Information

• To schedule, deliver, and manage washing machine service requests.
• To communicate about bookings, reminders, updates, and support.
• To process payments securely and prevent fraud.
• To improve our services, Site performance, and user experience.
• To send offers or updates only if you have opted in (you can opt out anytime).

Sharing of Information

We do not sell or rent your personal information. We may share it with:

• Authorized technicians to complete your service request.
• Payment processors for secure transactions.
• Service providers (e.g., hosting/analytics) under confidentiality obligations.
• Government or law enforcement if required by applicable law.

Legal Basis (for users in applicable regions)

Where required, our processing is based on consent, performance of a contract (to provide services), compliance with legal obligations, and our legitimate interests (e.g., service improvement and fraud prevention).

Data Security

We use reasonable technical and organizational measures (e.g., SSL/TLS, access controls) to protect your data. However, no method of transmission or storage is fully secure.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes above and to comply with legal, accounting, or reporting obligations.

Cookies & Analytics

Our Site may use cookies and analytics tools (such as Google Analytics) to understand usage and improve performance. You can control cookies via your browser settings. Disabling cookies may affect certain features.

Your Rights

• Request access to, correction of, or deletion of your personal data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a data protection authority where applicable.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Third-Party Links

Our Site may link to third-party websites. We are not responsible for their privacy practices. Please review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date”.

Contact Us

Avk Service Engineer
Address: No.55, Amman Kovil Street, Pillaiarthangal, Cuddalore - 608303.
Phone: +91 8825607703
Email: covai247service@gmail.com